If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with the following details, within 48 hours of the delivery date. We will issue a product exchange for any product that is returned in a saleable and undamaged condition wirthin 2-3 days, in its original packaging and can be verified to be damaged/faulty. Please allow one to three weeks from the day you return your package, for your exchange request to be fully processed and closed.

If your shipment packaging is damaged or resealed, please do not accept it and notify us. For notification, please ensure you record an unboxing video and reach out to our support team within 48 hours.

Please write to us within 48 hours of receiving the product that you would like to exchange or refund at rajveershekhawat626@gmail.com with the following details:

• Complaint Order Number
• Invoice number
• Details of your request or complaint
• Images or videos to support the complaint with Batch details clearly visible

Once all the details are received, it would take our team 3 working days to revert on the complaint/query/issue. In case an exchange is approved for your complaint, you will be informed of the same with an authorization number, and a reverse pick-up of the product will be arranged.

In the case of a product refund, once your request is approved, the refund will be credited to your account within 10-15 days, and you will be sent an email confirming the same.

Note: Orders for Gift boxes are not applicable for exchange or refund.

Gravo is not responsible for damage after delivery.